How HanseMerkur Set New Standards in Insurance with AI

How You.com is Helping HanseMerkur Set New Standards for AI in Insurance

When one of Germany's largest insurance companies faced growing demand for AI tools across departments, they needed more than just technology - they needed a secure, compliant solution that would work for everyone. That's why HanseMerkur, Germany's leading travel insurance provider, chose You.com.

"Initially, when a new technology comes in, there's like chaos. Everybody tries things out," said Horst Karaschewski, IT Director at HanseMerkur. "They're using it within company context, but also on private devices, which are not allowed. Our data is not allowed to get out of the company."

For HanseMerkur, You.com's offering of 20 different large language models (LLMs) in one platform was a game-changer. Plus, You.com offers the ability to easily build and share custom AI agents on top of the models for any work task. 

 “The first thing which made me choose you.com initially was you can use all the models through them…It's very important for me to use all the different models, because you don't know right now which model gets ahead, which model goes back, so you don’t know who comes out first. And they're good for different needs, for different use cases, so I wanted to compare the different models. I don’t want to have different partners for each model.” Horst Karaschewski, IT Director at HanseMerkur

But model access was just the beginning. HanseMerkur was also drawn to You.com’s industry-leading accuracy and citations.

"Then second, on the results, you get the citations, which is very important for us, because we are regulated, and so we have to prove where we get the information from," Karaschewski added.

"The feedback has been very positive, especially after the first training where people started to be able to use the tools directly," said Karaschewski. "It was amazing. People were saying 'I can now do this, I just did that very fast,' and they were very eager to learn more."